Strategic Software Partners

CompuCom eliminates the guesswork of software selection, procurement and installation by maintaining strategic alliances with all major software publishers. Our clients benefit from our relationships by receiving the best price on software purchases.

CompuCom offers implementation expertise and procurement assistance with software products from all of the major software publishers. Our top software partners include the following:

• Adobe Authorized License Center
• Cisco Gold Partner
• Citrix Gold (Canada) and Silver (US) Partner
• CA Enterprise Solution Partner
• HP Platinum Partner
• IBM/Lotus Premium Partner
• McAfee Premier Partner
• Microsoft Gold Partner
• NetIQ Premier Partner
• Novell National Gold Partner
• Quest Gold Partner
• Red Hat Ready Partner
• RIM (BlackBerry) Preferred Channel Partner
• Symantec Channel Platinum Corporate Partner
• VMware National Premier Enterprise (US) and Enterprise Solutions Provider Partner (Canada)

Strategic Hardware Partners

CompuCom partners with best-of-breed hardware manufacturers that are leaders in the IT industry. We have also created a specialized, international alliance program that is designed to provide outsourced products and services to our U.S.-based clients who also have international locations. Our international alliance program, which covers more than 200 countries in EMEA, Asia-Pacific, Latin America, and Canada, combines global management with local fulfillment and delivery. CompuCom conveniently serves as your single point-of-contact worldwide, while offering a best-in-class, worldwide IT support network via our international alliance partners. You enjoy the benefits of global reporting and a flexible program that is tailored to your specific needs.

CompuCom’s strategic alliance partners focus on providing significant value-added features and products for our clients. By leveraging the volume of business we conduct with our partners, CompuCom secures special pricing, training, and participation in support programs that may not otherwise be available to our clients.

CompuCom has strategic alliances with the following industry leaders:

• Belkin
• Cisco
• EMC
• Ergotron
• HP (Hewlett-Packard)
• IBM
• Kingston Technology
• Lenovo
• Lexmark
• Network Appliance
• Sun Microsystems
• Toshiba
• ViewSonic
• Xerox

Software Management Solutions to Minimize Costs and Maximize Results

CompuCom offers clients end-to-end solutions that include planning, purchasing, deployment and support. We do not sell to consumers. We focus strictly on working with clients that conduct some form of business. What differentiates us is our people. We hire only experienced licensing and technology experts who go the extra mile to help clients save money on their up-front purchases and then utilize the products they purchase to their fullest potential. Eighty-six percent of CompuCom clients have renewed and extended our engagement for more than five years.

We focus on helping organizations like yours reduce the cost of procuring and managing software licensing.

Our consultative approach takes into consideration your business objectives, technology road map, product refresh cycles, and procurement process in order to understand how to reduce cost and improve efficiency in this area. Here are a few examples of cost-effective programs we have implemented for our customers.

• Microsoft Enterprise Agreement (EA) 6.0 True-Up Tracking – CompuCom has developed a customized system for tracking Microsoft EA 6.0-related transactions made throughout a year. Using the tracking data, we then provide a report to you at true-up time that tells you exactly what licenses you need to pay for without the time-consuming task of gathering licensing data yourself.
  
  
• Harvesting Licenses – Appropriate licenses are recovered when systems are removed from the company. CompuCom assists the client in redeploying these on other systems. recovered licenses can be either reassigned to a new user/asset or placed in the client’s Virtual Inventory.
  
  
• Microsoft Software Assurance (SA) Benefits – You have a multitude of benefits available to you when you purchase Microsoft SA, however many times benefits aren’t activated. Our experts have arranged with many of our clients to assist them in accessing the Microsoft site to activate and utilize these benefits. Benefits such as training vouchers and technical support provide tangible savings. CompuCom also assists clients with the registration of Visual Studio licenses. This ensures that all developers register in a timely manner and reduces the effort on your part.

Additional software related services and solutions include: 

• Account Management by a Dedicated Licensing Expert
• Contract Consolidations and Co-Terming
• Contract Negotiations and Vendor Advocacy
• Current State Assessments
• Customized billing and reporting
• License Proofs
• Licensing Consulting and Support
• Licensing enrollment support for multiple enrollment numbers and locations)
• Microsoft Enterprise Agreement Management
• Negotiation of license agreements
• Ongoing contract evaluation
  
• Ongoing Vendor Management
• Online Product Ordering
• Pre-sales Technical Support
• Product Evaluations and Roadmap Presentations
• Purchase Activity Reports
• Ongoing Scheduled Business Reviews
• Recommendations for Cost-Saving Strategies
• Renewal Management
• Single-Point of Contact Provisioning
• Software Acquisition Process Assessments
• Software Asset Management Strategy Development
• Software Assurance and MSDN Benefit Administration
• Software Compliance Consulting and Audit Support
• Sourcing and Product Selection
• Vendor Consolidation

Hardware Management Services

CompuCom serves as a single point-of-contact for all of our clients’ IT hardware and software needs, greatly simplifying the complexities involved in IT asset acquisition, configuration, and deployment. We assemble the right team of product providers for each client’s unique needs, stage each product rollout to conform with required time frames, and integrate every aspect of each solution.

CompuCom’s position as one of the largest national resellers of distributed technology products offers clients the key benefit of competitive pricing. Clients who take advantage of CompuCom’s services also obtain enhanced control of their IT assets and lower total cost of ownership (TCO), via our integrated, Web-based procurement and management systems, order management logistics and advanced integration services.

CompuCom's Hardware Management Services include:

• Procurement
• Configuration & Imaging
• Logistics & Distribution
• Supply Chain Management
  
  

A Closer Look at CompuCom

CompuCom is a leading IT outsourcing company providing infrastructure management services, application services, systems integration and consulting services, as well as the procurement and management of hardware and software. With more than 25 years of IT experience, CompuCom employs more than 11,500 highly skilled associates who have earned in excess of 96,000 industry certifications company-wide. As experts in workplace services, CompuCom’s unique Integrated infrastructure Management (IIMTM) solution reduces costs, increases productivity and helps clients gain maximum value from information.

We provide a broad range of services that deliver award-winning quality in the following areas:

• IT Infrastructure Services
• Application Services
• Technology Selection, Acquisition, and Integration Support
  
• Software Licensing Management Services
• Hardware Deployment and Support Services

Our Vision

To be recognized by our clients and partners as an innovative organization known for its integrity and providing the right balance of quality and cost to deliver the best value in the industry. And by our associates as a preferred company to work for, distinguished by professionalism, teamwork, empowerment, pride, creativity, accountability and opportunities for advancement.

Our Commitment

CompuCom is firmly committed to helping our clients accomplish their business goals while increasing the value they obtain from their IT infrastructure. Our integrated delivery model enables increased productivity, reduces costs and provides a superior level of end-user satisfaction that helps CIOs continuously address business challenges.

Our Core Values

Win/Win. A successful business outcome happens when all parties have a win—our customers, associates, partners, and shareholders.

Integrity. We do what we say we are going to do, when we say we will do it.

Excellence. We are committed to delivering excellence in everything we do.

Respect. We respect the rights and dignity of each individual.

... ALL with a sense of urgency!

To learn more about how CompuCom visit the corporate website at www.compucom.com.