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BMC Atrium

The Heart and Foundation of Business Service Management

BMC Atrium activates Business Service Management (BSM) by providing a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single, federated configuration management database (CMDB), business service model, and common views that provide business relevant views into IT management. This shared set of technologies provides tighter integration across the tools that make up your IT environment, saving your IT organization time and money.



 


BMC pioneered the concept of BSM and started delivering it to the market in 2002. Now, as the recognized leader in BSM, BMC offers more proven solutions for integrating IT with the business than any other vendor. At the core of BMC’s approach is BMC Atrium, a service-enabling architecture that discovers, models, and manages business and IT services and processes. BMC Atrium is designed around ITIL best practices, and has been deployed by large enterprises worldwide.

With BMC Atrium, you will:

  • Know what you have with a single source of truth for your IT infrastructure
  • Make better decisions with a comprehensive view of how IT impacts your business
  • Continuously use metrics to improve alignment of support decisions and actions to business priorities

By providing this comprehensive, business-service view, the BMC Atrium CMDB signifi cantly enhances the effi ciency of your IT processes. For example:

  • The service desk is better able to prioritize incidents and problems based on business requirements and priorities.
  • Change management is able to understand hidden dependencies that may increase the risk of change, and allow changes to be scheduled based on business requirements for such things as service availability.
  • Performance management is able to isolate application problems and provide the detailed forensic information necessary to resolve problems quickly, before users are affected.
  • Event and impact management is able to take incoming infrastructure events and correlate them to business services, allowing IT operations to understand the potential business impact of a system outage. 
  • Asset management is able to understand the cost of IT assets (such as hardware and software), as well as how those assets support a particular business service. This allows IT to budget and structure asset spending based on line-of-business needs and requirements, and to charge those costs back to the business owners.
  • Application performance and analytics is able to unite end-user and infrastructure data and metrics to help IT find problems earlier, fix them faster, and ensure quality of service to the business.
  • Configuration automation is able to deploy complete business services, getting the right changes to the right devices at the right time, every time.