Compucom Software Product Details - BMC Remedy IT Service Management Suite

BMC Remedy IT Service Management Suite

Fast-track your ITIL initiatives by up to 50 percent

The ever-growing complexity of distributed IT environments, coupled with increasing business dependence on technology, has raised the stakes for successful service management. Reactive, stand-alone help desks are no longer sufficient. To meet business demand for dependable technology-driven services, IT organizations need integrated service management processes that see technology components as interrelated parts of services IT provides to the business. Enterprises worldwide have made BMC Remedy IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This suite of applications provides seamless out-of-thebox workflow automation within and across proven IT Infrastructure Library (ITIL) best practice processes.

Products

Industry-Leading Applications

The BMC Remedy IT Service Management suite includes four industry-leading applications — BMC Remedy Service Desk, BMC Remedy Asset Management, BMC Remedy Change Management, and BMC Service Level Management. The four applications share the included BMC Atrium Configuration Management Database (CMDB) to coordinate processes around a single view of how technology components support business services. All are powered by the BMC Remedy Action Request System (AR System), the industry’s leading service process management platform.

1.BMC Remedy Service Desk - BMC Remedy Service Desk automates incident and problem management processes, enabling IT to respond quickly and efficiently to conditions that disrupt critical services. BMC Remedy Service Desk acts as a single point of contact for user requests, user-submitted incidents, and infrastructure-generated incidents. Its deep, flexible, best-practice ITIL workflows expedite the restoration of normal service, help prevent future events from adversely impacting business services, and improve IT staff efficiency.

2.BMC Remedy Asset Management - BMC Remedy Asset Management helps you reduce overspending on software license and compliance costs by incorporating software license management into both your IT Asset Management and operational processes. The included ITIL Definitive Software Library manages associations between your change requests, software license contracts, software descriptions, locations of authorized “golden master” software, and discovered production instances.

3.BMC Service Level Management - BMC Service Level Management helps customers align crucial IT infrastructure and service support processes with the priorities of the business. BMC Service Level Management automates, monitors, and manages the entire range of service level agreement processes for commitments made between IT and the businesses or customers they support.

4.BMC Remedy Change Management - BMC Remedy Change Management delivers comprehensive policy, process management, and planning capabilities that help you increase the speed and consistency in which you implement changes, while also minimizing business risk and disruption. It allows you to define and enforce standardized change processes that walk your organization through the entire lifecycle of a change request — from submission through planning, implementation, and finally, verification.