Express Buying Program

Symantec Express is a buying program for small to midsized companies that need an expedient way to purchase small license quantities (1–500 units) without time-consuming paperwork.  Organizations can use this program to purchase Symantec security and availability software products, as well as support and maintenance service options.  The more licenses ordered on a given transaction, the greater the pricing incentives.

To help customers obtain important product upgrades and technical assistance for their software, Symantec Essential Support or Basic Maintenance service is available through the Express program.  Ordering is as simple as purchasing products.

Key Features and Benefits:

• Low minimum purchase (one S-Band server license or five desktop licenses).
• Access to all Symantec security and availability software products and Enterprise Support Services.
• Easy authorization – Certificate-based terms and conditions.
• Easy purchase – There are no signed contracts or legal reviews required.
• Easy process – Option to combine licenses and support services.
• Higher rewards – Eligibility for benefits and incentives increases per transaction.
• Easy ordering – A Symantec Agreement Number (SAN) is created at the time of order placement and can be used to effectively view, track, and manage software license and renewal agreements.

Symantec Enterprise Support Services offers a broad, flexible portfolio of service-level options designed to meet the needs of companies large and small, global and local.  The support offerings range from simple business-hours availability of the latest security content, patches, version upgrades, and technical support experts to the option of selecting personalized, proactive support managed by a single point of contact.  You can mix and match coverage depending on the needs of your business.

• Business Critical Services – Provides the highest level of protection.
• Essential Support Services – Provides around-the-clock access to technical resources.
• Basic Maintenance Services – An entry-level option for organizations that run Symantec products only on their nonessential systems.

Rewards Buying Program

The Rewards buying program offers midsized and large companies easy access to all Symantec software solutions, as well as support and maintenance service options, with volume-purchase incentives, a predictable pricing methodology regardless of volume, and the ease and flexibility of centralized purchasing.  Under the program, a certain number of points are assigned to each product SKU, so that with the purchase of more products, points are accumulated (on an annual basis), creating the opportunity to move the organization into more advantageous price bands.

Companies with branches or affiliates (especially if they are located in multiple countries) will appreciate the global purchasing power offered by the Rewards program.  Purchases under the original customer’s SAN by any corporate affiliate will earn points that move the entire organization toward higher price band discounts.  Clients apply for the Rewards programs online, where standard terms and conditions can be reviewed.  Membership renewals are automatic, so no further action is required.

To help customers obtain important product upgrades and technical assistance for their software, Symantec Essential Support or Basic Maintenance service is available through the Rewards program.  Ordering is as simple as purchasing products.

Key Features and Benefits:

• Access to all Symantec security and availability software products and Enterprise Support Services.
• Online convenience – Automated enrollment application to review and accept program terms and conditions.
• Easy process – Option to consolidate renewal agreements, regardless of the date of initial product purchases.
• More incentives – Volume purchase incentives and discount eligibility for orders, using a simple point system, with rewards increasing parallel with increased investment.
• Points are assigned to each SKU (point product).
• Pricing is based upon customer’s price band attainment.
• Band levels are based on points accumulated on an annual basis.
• Orders are eligible for predictable pricing and volume incentives, regardless of the quantity of licenses in a given order.
• Increased flexibility for global accumulation – Purchases made by any affiliate (defined as 50% or greater ownership by a master company) earn points that accumulate and count toward the corporate price band within that program territory.  The Rewards program also offers the option to aggregate across program territories for regional or global accumulation.

Technical Support and Software Maintenance

Symantec Enterprise Support Services offers a broad, flexible portfolio of service-level options designed to meet the needs of companies large and small, global and local.  The support offerings range from simple business-hours availability of the latest security content, patches, version upgrades, and technical support experts to the option of selecting personalized, proactive support managed by a single point of contact.  You can mix and match coverage depending on the needs of your business.

• Business Critical Services – Provides the highest level of protection.
• Essential Support Services – Provides around-the-clock access to technical resources.
• Basic Maintenance Services – An entry-level option for organizations that run Symantec products only on their nonessential systems.

Enterprise Options Program

The Enterprise Options buying program is a versatile, prepaid purchasing program that allows large organizations to deploy products within specific Symantec product families and for specific OS platforms, reaching a specific dollar amount over a specific time period, at specific discounts.

There's no need to determine in advance which point products will be purchased over the term of the contract.  This option enables customers to budget for future software purchases and take advantage of more favorable pricing.  It also provides customers with the flexibility to choose the specific products that meet their organizations' needs, at the time they're needed.

Symantec Essential Support Service is required with the Enterprise Options program and offers around-the-clock access to CompuCom and Symantec technical experts, with faster response times and access to all product upgrades.

Key Features and Benefits:

• Access to all Symantec security and availability software products and Enterprise Support Services.
• Easy process – Option to consolidate renewal agreements, regardless of the date of initial product purchases.
• The highest discounts available based on contract commitments.
• Orders are eligible for predictable pricing and volume incentives, regardless of the quantity of licenses in a given order.
• Increased flexibility for global accumulation – Purchases made by any affiliate (defined as 50% or greater ownership by a master company) earn points that accumulate and count toward the corporate price band within that program territory.  The Enterprise Options program also offers the option to aggregate across program territories for regional or global accumulation.

Technical Support and Software Maintenance

Symantec Enterprise Support Services offers a broad, flexible portfolio of service-level options designed to meet the needs of companies large and small, global and local.  Enterprise Options program members are required to maintain at least the Essential Support-level services during the contract term, but can upgrade to the Business Critical service level or mix and match coverage depending on the needs of your business.

• Business Critical Services – Provides the highest level of protection.
• Essential Support Services – Provides around-the-clock access to technical resources.

Academic and Government Buying Programs

Symantec has specific buying programs for government agencies – federal, state, and local – and government-approved academic institutions and charitable organizations.  Both programs streamline the procurement process for Symantec security and availability products and for support and maintenance service options.  All purchases above the minimum specified require no signed contract.  Qualified customers are eligible for discounts and consolidated buying power with every qualified purchase.  Licenses must be used within the country of purchase.

To help these customers obtain important product upgrades and technical assistance for their software, Symantec Essential Support or Basic Maintenance service is available through the programs.  Ordering is as simple as purchasing products.

Key Features and Benefits:

• Low minimum purchase (one S-Band server license or five desktop licenses).
• Access to all Symantec security and availability software products and Enterprise Support Services.
• Easy authorization – Certificate-based terms and conditions.
• Easy purchase – No signed contracts or legal reviews required.
• Easy process – Option to combine licenses and support services.
• Higher rewards – Eligibility for benefits and incentives increases per transaction.
• Easy ordering – A Symantec Agreement Number (SAN) is created at the time of order placement and can be used to effectively view, track, and manage software license and renewal agreements.

Technical Support and Software Maintenance

Symantec Enterprise Support Services offers a broad, flexible portfolio of service-level options designed to meet the needs of companies large and small, global and local.  The support offerings range from simple business-hours availability of the latest security content, patches, version upgrades, and technical support experts to the option of selecting personalized, proactive support managed by a single point of contact.  You can mix and match coverage depending on the needs of your business.

• Business Critical Services – Provides the highest level of protection.
• Essential Support Services – Provides around-the-clock access to technical resources.
• Basic Maintenance Services – An entry-level option for organizations that run Symantec products only on their nonessential systems.